About Ice Media

Ice Media is a long established business providing specialist services in the field of IT Support and Network Administration. We undertake maintenance and management contracts for all small to medium enterprises. We provide a bespoke service to our clients with a unique customer centred service. Our specifications and pricing structure are designed to fit your unique needs and requirements. Here at Ice Media we like to work with our customers to help them grow their business into a more profitable and efficient organisation.

Ice Media also specialise in the field of web development. Having designed many websites for our long list of successful clients, Ice Media has gained vast experience into the needs of clients and can advise them on the best approach to business from design to marketing. Ask a one of our web developers for furher information.

Something many are not aware of is that 60% of computer systems do not actually need to be upgraded. They just need to be optimised to run faster and more effectively. This is something Ice Media will point out to you; after all we want you to be more profitable! That goal would not be achieved by offering services you do not need! This is however something other companies will not always offer. We aim to operate honestly and professionally to maintain a long lasting relationship with you, and your referrals.

The majority of our clients come to us after having experienced problems with some of our competitors. They did not receive the support they needed, when they needed it, and were not given the reliable system they paid for. Ice Media fully understands the needs of your dental practice and provides technical support engineers who can offer solutions in plain English, no matter what the nature of the problem is.

Ice Media has been working with small to medium enterprises for over a decade and has gained valuable insight into the operations and workflow unique to these businesses. With this knowledge in hand we are confident we can provide you with the best possible solutions, tailored to your specific needs.

The Experienced Team at Ice Media.

Certifications
Ice Media staff members carry industry certifications including Microsoft Certified System Engineer, Cisco Certified Engineers, and Watchguard Trained Engineers. These levels of achievement are demonstrated not only by certificates on the wall, but it is the daily IT activities that keeps our knowledge current and fine tuned to help serve you better.

Support vs. Sales
Keeping with our low "sales to support" ratio philosophy, 80% of our company's personnel is devoted to some form of technical engineering or customer support. This is a significant point not easily stated by many competing providers who are more interested in converting sales than building lasting relationships.

Availability
Trained technical staff are available 24 hours a day by telephone and electronically ready to assist our growing base of clients and partners.

Thank you for your continued support.